Privacy Policy

This Privacy Policy explains how Om Gauri Putra Gems Jewellery & Rudraksh — trading as Putra Gems (“Putra Gems”, “we”, “us” or “our”) — collects, uses, discloses and protects the personal information of visitors to omgpgems.com and customers of our flagship store in Delhi (together, the “Platform”).

By browsing the Platform, creating an account, placing an order, or contacting us, you agree to the collection and use of your information as described in this Policy. This Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect the following categories of information:

• Identity & contact details — name, email address, phone number, delivery and billing address, provided when you register, check out as a guest, or contact our support team.
• Order information — the products you purchase, quantities, prices, coupon codes used, order status and delivery preferences.
• Payment information — when you pay online, your card, UPI or net-banking details are collected and processed directly by our payment gateway partner, Razorpay. Putra Gems does not receive or store your full card number, CVV or UPI PIN on our servers.
• Communications — messages you send us via the contact form, email, phone or WhatsApp, including any enquiry, feedback or complaint you share with us.
• Account credentials — if you register an account, your password is salted and hashed before storage; we never store it, or transmit it to anyone, in plain text.
• Device & usage data — IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location (derived from IP), collected automatically when you use the Platform.
• Location data — if you use the store-locator/map feature or share your location during checkout to speed up address entry, we use it only to pre-fill your delivery address.

We use the information we collect to:

• Process, confirm, pack, ship and deliver your orders, and to handle returns, exchanges and refunds.
• Verify payments and prevent fraudulent or unauthorised transactions.
• Send transactional updates — order confirmations, shipping updates, delivery alerts and payment receipts — via email, SMS and WhatsApp.
• Respond to your enquiries, complaints and customer-service requests.
• Send promotional offers, new-collection announcements and festive discounts, where you have opted in — you can unsubscribe from marketing messages at any time (see “Your Rights and Choices” below).
• Maintain your account, order history, saved addresses and wishlist.
• Improve our Platform, catalogue, and in-store experience through aggregated, anonymised analytics.
• Comply with our legal obligations, including tax, accounting and consumer-protection recordkeeping.

The Platform uses cookies and similar technologies (such as browser local storage) to keep you signed in, remember items in your cart and wishlist, and understand how visitors use our site. These fall into three categories:

• Essential cookies — required for core functions like checkout and admin sessions; the Platform cannot function correctly without these.
• Preference storage — remembers your cart, wishlist and recently viewed items between visits, stored in your browser rather than on our servers.
• Analytics cookies — where enabled, Google Analytics helps us understand aggregate traffic patterns; this data is anonymised and is never combined with your order or payment details.

You can disable cookies in your browser settings at any time; doing so may affect features such as the cart, wishlist and saved sign-in.

We share the minimum information necessary with trusted service providers who help us run the Platform, each bound by their own privacy and security obligations:

• Razorpay — payment processing (cards, UPI, net-banking, wallets).
• Shiprocket and its partner couriers — order packing, dispatch and delivery tracking.
• Meta / WhatsApp Business Platform — order updates and customer support conversations you initiate over WhatsApp.
• Supabase — secure hosting of our order, account and support database.
• Google Analytics — aggregated, anonymised website-traffic analytics, where enabled.
• Resend — transactional and account-security emails (order receipts, OTPs, alerts).

We do not sell, rent or trade your personal information to any third party for their own marketing purposes.

Beyond the service providers listed above, we disclose personal information only where:

• You have given explicit consent for a specific purpose.
• Disclosure is required to comply with a court order, statutory notice, or a lawful request from a government or regulatory authority.
• It is necessary to investigate or prevent fraud, security incidents, or violations of our Terms.
• It is part of a business transfer (e.g. merger or acquisition), in which case the receiving entity remains bound by this Policy for the data it acquires.

We apply industry-standard safeguards to protect your information, including:

• Encryption in transit via HTTPS/TLS across the entire Platform, and at rest for our database.
• Passwords stored using salted, industry-standard hashing — never in plain text.
• Role-based access control so only authorised staff can view order and customer data.
• Rate-limiting and monitoring on login and checkout endpoints to deter automated abuse.
• A full audit trail of administrative actions taken on customer and order records.

No method of transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security, and you share information with us at your own risk.

We retain personal information for as long as your account is active or as needed to provide you service. Order, invoice and payment records are retained for the period required under applicable Indian tax, accounting and consumer-protection law (currently up to eight years for financial records), even after account deletion. Marketing communication preferences and browsing data are retained only as long as reasonably necessary for the purposes described in this Policy, or until you withdraw consent.

You may, at any time:

• Access, review and update your profile and saved addresses from My Account.
• Opt out of promotional emails, SMS and WhatsApp messages by using the unsubscribe link, replying STOP, or emailing us.
• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information, or deletion of your account and associated data — see our Data Deletion page for the full process.

To exercise any of these rights, write to us at the contact details below; we respond to all verified requests within 30 days.

The Platform is intended for users who are 18 years of age or older, or who are transacting under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below. If you have any concerns, questions or complaints regarding this Policy or the handling of your personal information, please reach out:

Grievance Officer
Om Gauri Putra Gems Jewellery & Rudraksh (Putra Gems)
Shop No. Ground Floor of Prop No. 2, KH No. 56/12/1 and 56/19, Block C-1, Shyam Colony, Budh Vihar Phase-2, Near Citizen Public School, Delhi – 110086, India
Email: info@omgpgems.com
Phone: +91 88519 11653 (Monday–Saturday, 10 AM–8 PM IST)

We acknowledge grievances within 48 hours and aim to resolve them within 30 days of receipt.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically; continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

For any questions about this Privacy Policy or how we handle your data, contact us at info@omgpgems.com, call +91 88519 11653, or write to us at Shop No. Ground Floor of Prop No. 2, KH No. 56/12/1 and 56/19, Block C-1, Shyam Colony, Budh Vihar Phase-2, Near Citizen Public School, Delhi – 110086, India.