Data Deletion

You have the right to request deletion of the personal account and data Putra Gems (Om Gauri Putra Gems Jewellery & Rudraksh) holds about you. This page explains exactly what can be deleted, what we are required by law to keep, how to submit a request, and how long the process takes.

On request, we will permanently delete:

• Your account profile — name, email, phone number, and password.
• Saved delivery addresses and payment preferences stored on your account.
• Your wishlist and browsing/preference history linked to your account.
• Marketing consent and communication preferences.
• Support conversations and enquiries you’ve sent us, once resolved.

Indian tax, accounting and consumer-protection law require certain records to be retained even after you request deletion. We will continue to hold, in a restricted, access-limited form, only what the law requires:

• Order and invoice records — retained for the statutory period (currently up to eight years) under the Income Tax Act and GST law, for accounting and audit purposes.
• Transaction records held by our payment partner, Razorpay, and courier partner, Shiprocket, which are governed by their own retention obligations and privacy policies.
• Records relevant to an open dispute, return, warranty claim, or legal proceeding, until that matter is resolved.
• Fraud-prevention records, where retention is necessary to protect Putra Gems or other customers from fraudulent activity.

This retained data is used solely for the legal purpose it was kept for, is not used for marketing, and is deleted once the applicable retention period expires.

To request deletion of your account and data, choose either option:

1. Email us at info@omgpgems.com with the subject line “Data Deletion Request”, from the email address registered on your account, including your registered phone number so we can verify your identity.
2. Message us on WhatsApp at +91 88519 11653 with your registered name, email, and a request to delete your account.

For your security, we may ask you to verify your identity (for example, via an OTP to your registered phone number or email) before processing a deletion request, so that no one else can delete your account on your behalf.

We acknowledge every deletion request within 48 hours and complete deletion of all eligible data within 30 days of verifying your identity. You will receive a confirmation email once the process is complete. If any data must be retained per the “What We May Retain” section above, we will tell you what is being kept and why.

Once your account is deleted:

• You will no longer be able to sign in, and your order history will no longer be viewable through the Platform.
• Any pending or active order should be allowed to complete first — deleting your account does not cancel an order already placed; contact us separately to cancel an active order.
• Saved wishlist items, addresses and marketing preferences are permanently removed.
• You’re welcome to create a new account at any time in the future.

Some data related to your orders is held directly by our service providers under their own privacy policies — for example, payment records with Razorpay, or WhatsApp conversation logs with Meta. Deleting your Putra Gems account does not automatically delete data these providers independently hold; you may need to contact them directly for a full deletion of records on their platforms.

Send your request to info@omgpgems.com, message us on WhatsApp at +91 88519 11653, or write to us at Shop No. Ground Floor of Prop No. 2, KH No. 56/12/1 and 56/19, Block C-1, Shyam Colony, Budh Vihar Phase-2, Near Citizen Public School, Delhi – 110086, India.